Introducing Komo’s Badges, Contacts & Workflows

Do you ever feel like you're caught in a customer engagement Groundhog Day, where every interaction feels like a scene from a never-ending loop? 
Well, it's time to break free from that rut and spice things up!

Introducing Badges, Contacts & Workflows

To start, let's check out the Launch video! 

Why we created Badges, Contacts & Workflows 

By leveraging the power of our three new features, Badges, Contacts, and Workflows, you can create a seamless and engaging customer experience that drives brand loyalty and repeat engagement with your brand’s digital touchpoints. 

Badges incentivise customer engagement and reward repeated interaction, while Contacts centralise your customer data, allowing you to personalise your interactions and create tailored experiences. Workflows then automate the process for assigning Badges to your Contacts , allowing you to respond to customer actions in real-time. 

Together, these features provide a powerful solution for optimising your workflow, tracking user behaviour, and creating a loyal customer base that keeps coming back for more.

Badges

Introducing our brand new Badges feature that will take your customer engagement to the next level. With Badges, you can incentivise your customers to engage with your content, play games, and complete forms, all while driving repeat visits to your digital destination. Assign Badges to users for taking action within your Hub!

Komo’s competition management module seamlessly links individual Badges or Badge Variant Groups to rewards and prizes. And the best part? You can design your own Badges and Badge Variants, complete with unique requirements for earning them.

Let the games begin and start driving long-lasting engagement and rewarding repeated interaction! 

Contacts

Now that we have the rewarding part down, let’s take a look at how you can ensure you capitalise on that rich user data across your Hubs.

Introducing our second new feature, Contacts, working in tandem with our Badges. This new feature is our first step into complete CRM capabilities within the Komo Platform.

Imagine having access to a centralised location that conveniently pools together rich user data from all your Hubs. With this powerful tool, you can create customised user flows and assign achievements, or Badges, within your Hubs, boosting user engagement and inspiring brand loyalty like never before.

Get ready to take your brand to the next level with the ability to track user behaviour and design tailored experiences that keep them coming back for more.

Workflows

Our third new feature ensures that you can automate your business processes like a boss. The Workflows feature is a valuable tool that is key to unlocking the full potential of your team’s efficiency and streamlining your marketing efforts. And Version 1 is just the beginning! 

In its first iteration, this feature gives you the power to automate your Badges campaigns and respond to customer actions in REAL time. Talk about speed and agility!

With Workflows, you can set up triggers that activate when a user fills out a form or completes a game. These triggers lead to actions that can be used to assign achievements, or Badges, to certain users in version one, with many more triggers and actions to come. 

The ability to respond to customer actions automatically means you can reach your target customer with relevant, personalised and timely messages. This creates more engaged consumers who are more likely to convert to customers. It’s like having a marketing wizard on your team, ready to wave its wand and conjure up automated responses that drive real brand engagement and loyalty! 

These three new features will allow brands to break free from the monotonous customer engagement routine and elevate their businesses to greater heights. 

With full customisability, and the ability to gather comprehensive user information and automate the Badge awarding process, brands can sit back and allow the Komo Platform to handle the hard yards. 

If you’re interested in learning more about Badges, Contacts and Workflows, request a product demo below and we’ll personally introduce you to these new features and how they work as a part of our comprehensive customer engagement platform!